Frequently Asked Questions

How much will my home rent for?

 That all depends on the size, location and several other aspects of the home. We’ll evaluate the current market rates each time your property comes up for renewal and strive to be fair and honest for both the owner and the renter. Long-term relationships with our clients are of the highest value. 

What will the damage deposit amount to?

 The damage deposit will always be the same amount as the rent. For example, if monthly rent is $1,500, the damage deposit would also be $1,500. 

What type of rental properties do you manage?

 We manage everything that falls under the residential category. Residential properties are our specialty, including everything from single family dwellings to duplexes and beyond. 

What areas do you handle?

 We manage properties in Grande Prairie and surrounding areas. 

What property management experience and credentials do you offer?

 We've been independent property managers for more than 5 years, having completed all RECA-required courses and passed all exams. We are fully licensed.     

How big is your staff?

 We have 4 staff members who are eager to help make your experience a pleasant one. 

Why should I hire you as my Property Management company?

 Put simply, we’re here to help make owning or renting a property a problem-free experience. As such, we remain current with the latest industry data and regulations. Plus, our standard rate is only 10% (and that covers all move-ins, move-outs, listings, and inspections)! 

What will you do to rent my house?

 Aside from advertising on a wide variety of public property websites (as well as our own), we’ll actively request applications, perform background and credit checks, and select renters from the top choices available. 

How do you make sure the tenant is taking good care of my home?

 We live and work around these places.  As we are in doing maintenance as well as driving by, we are always taking a look at the property and how it is being maintained.  This is a critical step in ensuring your investment is being looked after, and we take it very seriously. At the beginning of our contract, we’ll agree on an annual budget to be spent on basic repairs and maintenance, and also establish a point where we’ll need to contact the owner for quotes on larger expenses. This eliminates the need to contact you for every small expense, and greatly diminish your involvement in the day-to-day issues.  If we feel there is a need to inspect closer in the property, additional inspections are schedule and are charged back to the owner only upon request and at a time cost of $65.00.  This is only charged if an additional inspection is requested, not an additional cost added to a maintenance call. 

What do you do if the tenants are not taking care of my property?

 They receive a first warning as soon as we’re aware of the issue. If this is not addressed per the rental agreement, we then issue notice and ask that they move out in the amount of time specified in the Residential Tenancies Act. 

What happens if the tenant does not pay their rent?

 As rent is due the 1st of every month, if it isn't paid by the 2nd, we issue 14 days notice to leave, as established in the Residential Tenancies Act. Timely payments are of utmost priority. 

How informed will I be about what happens with my property?

 You’ll receive monthly payments and updates for all your properties that are listed with us. This includes a monthly cheque that totals all collected rents (minus our 10% fee), as well as a current tenant roll with annual rental summaries and notes on any tenants who may be in arrears. A budget statement will break down current unit costs plus overall annual performance. Of course, any changes in tenants or budget will be made known to owners within 10 days of it happening. Want more or less involvement or more frequent updates? Just ask and we’ll adapt to your comfort levels. 

How do you handle maintenance requests?

 If maintenance is required to ensure a comfortable tenant environment, we will coordinate all repairs and work with the sub-trade and tenant. If the amount exceeds the owner-designated limit, we’ll request quotes for the owner to choose from. We’ll then proceed with the selected sub-trade. 

What if I want you to use my plumber, A/C company, etc?

 If that’s the situation, let us know and we can add a clause to that effect in our Property Management Agreement at the start of our contract. The owner will have the right to select the sub-trade contractor of their choice, or leave that up to our discretion. 

How much is your monthly property management fee?

 10% of gross monthly rent. If an owner comes to us with multiple properties, we are willing to negotiate a lower rate. 

Are your property management fees negotiable?

 We’re always willing to discuss rates. At the same time, we don’t doubt that the hassle-free property management service we provide is well worth the investment. 

Does your property management agreement give you exclusive right to sell my property?

 As we are licensed under the 2% Realty brokerage, we recommend that you use them to sell your property should the time come that you want to pursue that option. We partnered with them in full confidence of their ability to serve you best in this matter. 

Are you a licensed Property Manager?

 Yes, we are licensed. 

How soon can you start managing my home?

 Right away!  Let us take the burden off your shoulders and get going as soon as possible.